Define your success

Who doesn’t want to increase customer satisfaction, loyalty, and brand advocacy? Before you can expect any of that, discovering what success will look like and creating a clear vision for how you can achieve it is fundamental.

Deliverables

Define Objectives
  • Stakeholder Workshops
  • Research & Insights
  • Objectives & Key Results
Uncover Opportunities
  • Competitor Analysis
  • Customer Profile & Journey
  • Immediate & Future Opportunities
Formalise Approach
  • Technical Specification
  • Design Direction
  • Discovery Roadmap

Customer first

Customer first

Engaging your audience in today’s digital-first world requires having a tight grip on customer needs. Knowing how they interact with your brand is key so you can tailor your offering to them and remain consistent with the value you provide throughout the customer experience online.

Customer first

Influence behaviour

Influence behaviour

Great brands influence behaviour change. To help you deliver exceptional experiences that resonate with your audience and inspire them to take action, we uncover and combine insights that shed light on opportunities for growth. Once our opportunities are known, it makes it clear as to which tools and tactics are required to connect with our customers and move them closer to conversion.

Influence behaviour

Sustained growth

Sustained growth

Your personalised Growth Strategy will help inform actionable steps and measurable outcomes for the next 6-12 months. Together, we'll continue to reference the strategy as we use our agile approach to complete prioritised tasks such as website performance improvements, inbound or outbound marketing strategies on a monthly basis to sustain growth over a longer period of time.

Sustained growth

"Dream Config ran a fantastic strategy session for us to help us get clarity on our online product. We found the questions a great way to really think through who we are, what we stand for and what direction we wanted to take our company in." 


- Alex Davids, Next Evolution Performance

Why discover?
Because discovering what's possible is essential for identifying opportunities and getting clear on which lever to pull next. Get in touch and we'd be happy to share some initial insights with no obligations.

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